Mobile Aged Care Physiotherapy FAQ

No referral is needed for private or self-funded appointments. However, if you're using funding through Support at Home (formerly Home Care Packages), DVA, or Medicare Chronic Disease Management, your care coordinator or GP will arrange the referral. We can guide you through the process — just call us on 0431 092 829.

We provide mobile physiotherapy across North-West Sydney to the Inner West, covering The Hills Shire, Blacktown, Cumberland, Parramatta, Ryde, Hornsby, Ku-ring-gai, Lane Cove, Canada Bay, and Inner West council areas - that's over 60 suburbs. We come to your home, retirement village, or aged care facility.

Many of our patients pay nothing out of pocket. Physiotherapy can be fully funded through Support at Home (formerly Home Care Packages) as a Clinical Care service, the Restorative Care Pathway (up to 16 weeks intensive rehab), or DVA. Medicare Chronic Disease Management plans (via your GP) also provide subsidised sessions. Learn more about funding options or contact us and we can help you work out which funding applies to your situation.

Your first session takes about 45-60 minutes. Our physiotherapist will assess your mobility, strength, balance, and any pain or concerns. We also do a home safety check to identify fall hazards. From there, we create a personalised treatment plan with clear goals. All sessions happen in your home — no travel needed.

For older Australians, travelling to a clinic can be stressful, tiring, or simply not possible. With mobile physiotherapy, you get the same quality treatment in the comfort of your own home. You also get continuity of care — the same physiotherapist every visit — and we can assess your actual home environment for fall risks and mobility barriers, which a clinic can't do.

We treat a wide range of conditions common in older adults, including arthritis and joint pain, post-surgical rehabilitation (hip and knee replacements, fractures), falls-related injuries, balance and mobility problems, stroke recovery, Parkinson's disease, multiple sclerosis, chronic back and neck pain, COPD and other respiratory conditions, and general deconditioning after illness or hospital stays. Visit our services page for full details on each area.

Treatment frequency depends on your condition, goals, and funding. Most clients start with one to two sessions per week, particularly after surgery or a hospital stay. As you progress, sessions may reduce to weekly or fortnightly for maintenance. Your physiotherapist will recommend a frequency based on your initial assessment and adjust it as your needs change.

Your first appointment takes approximately 45 to 60 minutes. Your physiotherapist will review your medical history, assess your mobility, strength, balance, and any pain or functional concerns. We also conduct a home environment check to identify potential fall hazards. Based on this assessment, we develop a personalised treatment plan with clear goals. Treatment usually begins during the first session, so you leave with exercises you can start practising straight away.

Yes. Physiotherapy can play an important role in managing the movement-related symptoms of Parkinson's disease, including rigidity, slowness of movement, balance difficulties, and freezing of gait. Our physiotherapists use evidence-based strategies such as cueing techniques, amplitude training, and progressive balance exercises. The aim is to help maintain mobility, reduce fall risk, and support independence for as long as possible. Learn more about our neurological physiotherapy services.

Yes. Post-operative physiotherapy is a standard part of recovery after a hip replacement. Your physiotherapist will follow your surgeon's protocols and guide you through progressive exercises to rebuild strength, restore range of motion, and improve walking ability. Having rehabilitation at home means exercises can be practised in the environment where you actually need to move - navigating your own stairs, bathroom, and living spaces. See our post-surgery rehabilitation services for more detail.

Support at Home is the Australian Government's program (replacing the former Home Care Packages from July 2025) that funds services to help older Australians live independently at home. Physiotherapy falls under Clinical Care services and can be fully funded through this program with no out-of-pocket cost for eligible clients. Your aged care provider or care coordinator can arrange physiotherapy as part of your package. Visit our funding page for more details on eligibility and how to access this funding.

Yes. We provide physiotherapy services in residential aged care facilities and retirement villages across North-West Sydney to the Inner West. We work with facility staff and care teams to coordinate treatment and can attend case conferences or care plan meetings as needed. Contact us to discuss how we can support your facility's residents.

To access Medicare-subsidised physiotherapy, you need a Chronic Disease Management plan from your GP - sometimes called a Team Care Arrangement or Enhanced Primary Care plan. Your GP will assess whether you have a chronic condition that would benefit from allied health services, then provide a referral for up to five allied health sessions per calendar year. We can provide receipts for Medicare claiming depending on your circumstances - contact us and we can explain the process. For more on all available funding pathways, see our funding page.

Physiotherapy should not cause significant pain. Some mild discomfort during certain exercises or manual therapy techniques is normal, particularly if you are recovering from surgery or managing a painful condition. Your physiotherapist will always work within your comfort level and adjust treatment intensity based on your feedback. If something is uncomfortable, let your physiotherapist know and they will modify the approach.

Wear comfortable, loose-fitting clothing that allows you to move freely - tracksuit pants, a t-shirt, and supportive shoes with non-slip soles are ideal. If your physiotherapist needs to assess or treat a specific joint, wearing clothing that allows easy access to that area (such as shorts for a knee assessment) is helpful. Since we treat you at home, you can simply wear what you are comfortable in.